Frequently Asked Questions

Yes! Every product is handmade by actual humans in Seattle, Washington — not machines, not factories, and definitely not robots — using 100% natural-origin ingredients.

Just head over to our contact us page and fill out the form. We can suggest which products might be best suited for you, and we love to help.

Bamford and Wolfe is a completely unique cosmetic line focusing on simple, pure and highly concentrated formulas. When it comes to our products, a little bit goes a long way, lasting you much longer than any cosmetic you’ve ever tried.

We ship all orders by USPS and offer simple, low flat-rate shipping to keep costs predictable and affordable. No inflated fees or surprises at checkout — just straightforward shipping that gets your order to you.

All orders are processed and dispatched within 48–72 hours after we receive them, unless there is a backorder or holiday. Shipping in the United States usually takes 5–10 days. We ship all orders by USPS.

Absolutely. Our products are completely free of chemicals, irritants, and artificial fragrances, making them perfect for sensitive skin.

Because they’re handmade in small batches using natural-origin ingredients, actually work, and don’t rely on empty promises. We focus on real results, thoughtful formulas, and products we’d use ourselves. And if you’re not happy? That’s on us — happiness guaranteed.

Many consumers assume a higher price means better results. Price alone does not determine effectiveness. Our products are priced fairly, without inflated markups, and are made to deliver real results. Quality comes from ingredients and formulation — not a higher price.

Yes. We manufacture our products using methods that do not involve cruelty to animals or harm to the environment. We also package our products in either glass or recycled plastic whenever possible.

Yes. All payments are processed securely through Shopify’s checkout system, which uses industry-standard encryption and security measures to protect your payment information. We never store or have access to your full credit card details.

All our products are handmade in small batches. If we experience a rush of orders on a particular product, there may be a delay in your order. If this happens, we will notify you as soon as possible.

Yes. We ship both within the United States and internationally using low flat-rate shipping. Because USPS charges a minimum rate for international packages, ordering just one item can feel pricey. For the best value, we recommend ordering a few items together. International delivery times typically range from 7–21 business days, depending on destination and customs processing. Customers are responsible for any applicable customs duties or import taxes.

If within 30 days you’re not happy with your purchase, we offer a refund of the product price minus shipping costs and a 10% processing and packaging fee. If you prefer, you may also choose an exchange for another product equal to your original purchase amount, free of charge.

Just head over to our contact section and fill out the form. We are here to help and look forward to your questions and comments.